The ND error code means your Samsung front-load washer’s drainage system has a problem. Usually, a drainage component, such as the drainpipe or drain filter, is blocked and will need to be cleaned out or adjusted. However, sometimes the ND error code is caused by a faulty drain pump, which is harder to repair or replace.
To find out which component is causing the ND error code, simply start from the top of this guide and work your way down until you fix your Samsung front-loading washer.
This guide covers all major Samsung front-load washer models, including:
Make sure the drain hose isn’t blocked
When your Samsung washer drains, the water empties through a drain hose. If the hose gets blocked with loose debris, your washer won’t be able to drain and the ND error code will show up on your display screen.
The quickest way to check the drain hose is to:
- Slowly pull your Samsung washer out from the wall so you can gain access to the back of it.
- Find the drain hose and make sure there are no kinks, crimps, or holes in it. If it’s bent out of shape, repair it. If the hose is heavily damaged, it will need to be replaced.
- If the drain hose isn’t damaged, remove the hose from both the wall and your Samsung washer and then make sure it isn’t blocked. Do this by running water through it. If it’s clogged, you can use a piece of wire to unblock it.
- Once you’ve gone through the above steps, reattach the hose to your Samsung washer and the wall. Turn your washer on and then check if the ND error code has stopped showing. If it’s still showing, proceed to the next step.
Make sure the drain filter isn’t blocked
The next possible drainage problem to investigate is if the drain filter is blocked. The drain filter is part of the drain pump component in your Samsung washer. When it gets blocked with debris, your washer won’t be able to drain, which can cause the ND error code to show on your display screen.
The easiest way to check the drain filter is to:
- Unplug your Samsung washing machine.
- Open the washer door and locate the drain filter on the bottom of your washer.
- Remove the cover from the filter.
- To remove the filter, disconnect the drain hose from the washer and remove the plug.,Then remove the filter by turning it and pulling it out.
- Clean the filter with soapy water and then let it dry.
- Place the filter back into the washer, put the plug back in, and reconnect the drain hose.
- Plug your Samsung washer back in and turn it on to check if the ND error code has stopped showing. If it’s still showing, proceed to the next step.
Make sure the drain pump is working
If the drain hose or the filter weren’t the cause of the error code, the next component to check is the drain pump. The drain pump is responsible for helping water drain from your Samsung washer at the end of a wash cycle.
The easiest way to check if the pump is faulty is to use a multimeter to check the pump for continuity. This can be done by:
- Unplug your Samsung washing machine.
- Remove the top panel of your front-loader washer by unscrewing the screws that hold it in place and then pulling it off.
- Next, locate the small door on the side of the washing machine. Open the door and disconnect the drain hose from the machine.
- Remove the front panel from your washer so you can access the drain pump. You can do this by unscrewing the screws that hold it in place and then pulling the panel off slowly. When removing the panel, make sure you disconnect any wire harnesses to avoid damaging them.
- Locate the drain pump motor.
- Use a multimeter to test the pump motor for continuity.
- If the pump doesn’t have continuity, it will need to be replaced. If the pump does have continuity, it’s working correctly. In this case, you’ll need to have a qualified technician come and inspect your washer to diagnose the cause of the error code.
- To replace the pump, you first need to remove the old unit. Start by disconnecting the wires from the pump.
- Next, unscrew the screws that hold the pump in position. You should now be able to remove the old pump.
- Place the new pump into position and use the screws you removed earlier to secure it. Once it’s in position, attach the wires to the new pump.
- Reassemble your washer by reattaching the front and top panels. Make sure you reconnect any wire harnesses that you disconnected earlier.
- Plug your washing machine back in.
- Finally, turn the washer on to check that the ND error code has stopped showing on the display screen. If you still see the ND error code, you’ll need to have a qualified technician come and inspect your washer.