LG Washer Error Code UE Explained

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If your LG washer is displaying a UE error code you’re in the right place. In this guide, we tell you what it means and how to remove it so you can get back to using your LG washer.

The UE error code on an LG washer means that your washing machine isn’t balanced. This can be caused by many reasons, the simplest is if your laundry load isn’t balanced in the drum correctly. If this isn’t the case, your washer might not be sitting level on the ground, or you might have a faulty component in your appliance. 

Simply start with step one and work your way down the guide until you’ve fixed your washer and the code disappears.

This guide covers all major LG washer models, including:

RLM20K

WD-10271BD

WD-11275BD

WD-13276BDM

WD-90282BD

WDP2W

WDP3B

WDP3N

WDP3R

WDP3S

WDP3W

WM0642HW

WM2016CW

WM2050CW

WM2101HW

WM2233HW

WM2277HS

WM2277HW

WM2301HR

WM2487HRM

WM2487HWM

Step 1 – Check the load is balanced

The most likely cause of the UE error code is the laundry in your washing machine not being balanced correctly. This is especially the case if you’re washing heavy items like towels. To make sure the load is balanced, open the door to your washing machine and move the laundry items around so that the weight is evenly spread around the drum. You can then close the door and check if the error code stops showing. If you still see the code, move on to Step 2.

Step 2 – Inspect the washing machine legs

If the legs on your washing machine are uneven, your appliance won’t sit level and the UE error code might show on the display. Checking if the legs are even is easy to do. Place a bubble level on top of your washing machine. If the bubble level shows the washing machine isn’t level adjust the legs until it is. If the bubble level shows your washing machine is level, move on to Step 3. Once you’ve adjusted the legs, check if the error code has gone. If not, move on to Step 3.

Step 3 – Reset your washing machine

The next step is to reset your washing machine. Sometimes an error code can show by mistake and a simple reset will remove it. To reset your washing machine, turn it off for 30 seconds before turning it back on. This should reset your appliance. If the error code is still showing, move on to Step 4.

Step 4 – Inspect the rotor mounting nut

The next step is to check the rotor mounting nut. This component secures the rotor assembly over the stator. If it becomes defective, your washing machine might become unbalanced and the UE error code will show.

Here’s how to inspect the rotor mounting nut:

  1. Start by switching the power off to your washing machine.
  2. To access the rotor mounting nut, you need to take the side panels off your appliance. 
  3. Once removed, locate the nut (if you’re not sure where it is, consult your user manual).
  4. Once located, check if the nut is tight. If it has become loose, tighten it.
  5. If the rotor mounting nut is tight, make sure all the mounting bolts that secure the stator in position are also tight and if not, tighten them.
  6. If the nuts are tight, move on to Step 5. If you find the nut/s loose and have tightened them, turn your washer on and check if the UE error code has gone. If not, move on to Step 5.

Step 5 – Inspect the suspension rods

If your LG washing machine is a front loader, the next step is to check the suspension rods. If your LG washing machine is a top-loader move on to step 7. The purpose of the rods is to keep the drum balanced. When they become faulty your washer becomes unbalanced and the UE error code will show.

Here’s how to inspect the suspension rods: 

  1. Switch the power off to your washing machine.
  2. Remove the panels of your dryer (if you haven’t already).
  3. Locate the suspension rods. Consult your user manual if required.
  4. Inspect the rods for signs of damage. If damaged they’ll need to be replaced. If you don’t find any damage, move on to Step 6.
  5. Once replaced, turn your washer on and check if the code has gone. If you still see the UE error code showing, move on to Step 6.

Step 6 – Inspect the shock absorbers

The next step if you have a front loader is to inspect the shock absorbers. These help protect components in your washer like the drum from becoming damaged. If they wear out, your washer can become unbalanced.

Here’s how to inspect the shock absorbers:

  1. Switch the power off to your washing machine.
  2. Remove the panels of your dryer (if you haven’t already).
  3. Locate the shock absorbers. Consult your user manual if required.
  4. Inspect the shock absorbers for signs of damage. If damaged, they’ll need to be replaced. If you don’t find any damage, move on to Step 7.
  5. Once replaced, turn your washer on and check if the code has gone. If you still see the UE error code showing, move on to Step 7.

Step 7 – Test the hall sensor

The final step is to inspect the hall sensor. This component monitors how the motor is operating. If the hall sensor becomes faulty, your washing machine can wrongly believe the appliance is unbalanced and the UE error code will show. Checking the hall sensor requires using a multimeter. 

Here’s how to test the hall sensor:

  1. Switch the power off to your washing machine.
  2. Remove the panels of your dryer (if you haven’t already).
  3. Locate the hall sensor. Consult your user manual if required.
  4. Once located, use a multimeter to test the hall sensor for continuity.
  5. If it fails the test, replace it. If it passes the test, it’s working correctly.
  6. Once replaced, turn your washer on and check if the code has gone. 
  7. If your LG washer is still showing the UE error code, you’ll need to get a technician to come and inspect your appliance.
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