Our service call and diagnosis fee is $98 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide.
jackroo
Fort Lauderdale, Florida
09/17/2021
Kept me informed on time of arrival and came when scheduled. Very good service and helpful.
Overall Experience
Miami Beach, Florida
09/17/2021
Too expensive for labor
Overall Experience
Sergio
Miami, Florida
09/17/2021
Overall Experience
Hollywood, Florida
09/16/2021
Overall Experience
Miami, Florida
09/16/2021
My experience with Ocean was a positive one from start to finish. The customer service representative were friendly, polite, helpful, and professional. The communication was timely and precise. Then Teo, the technician was also extremely helpful, courteous and professional. He knew exactly what he was doing and repaired my refrigerator quickly and efficiently. I highly recommend Ocean to anyone who needs assistance with their home appliances.
Overall Experience
How We Schedule
TIME
Our office will contact you the afternoon before your scheduled service date with your timeframe that you can expect the technician to arrive.
DAY OF YOUR APPOINTMENT
Even though we provide a timeframe for your appointment, we also allow you to track your technician’s progress allowing you to better plan out the rest of your day! We call ahead about 30 minutes prior to arrival.
YOUR APPLIANCE’S AGE
If your unit is under (1) year of age, you will need to reach out directly to the brand of your appliance. Their customer service will issue a dispatch number authorizing us to repair the product. We need this to be able to bill the appropriate party for services.
If your unit is over (1) year of age, and has an extended warranty, you must contact the extended warranty company first prior to setting up a service appointment with us. The phone number you need to call can be found on your extended warranty certificate. If you are unable to locate that, please contact the dealer in which you purchased the unit from, and they should be able to provide the appropriate information on your extended warranty.
Warranty
Customer satisfaction is our top concern. We stand by our work and to prove it we offer the following warranty on our services:
90 Day Warranty
LEGAL STUFF
Warranty applies only when you have paid us directly for a particular repair. Otherwise, your warranty is only the duration of the warranty you have with the manufacturer and/or extended warranty company. Our warranty does not cover food loss or loss of use. Single-family home use only. Your product must be installed as per manufacturer guidelines and properly maintained to be eligible for our warranty.
