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for Miami, FL
Manuel - Miami, FL
Josef was very good, kind and respectful
Gricel - Miami, FL
Muy buena estoy satisfecha
Susan - Miami, FL
Good service, efficient, fast - thank you
Problem not fixed yet
Peggy - Miami, FL
Problem still not fixed.
Myra Anderez - Miami, FL
He was very professional and explained to me why the burners would turned off
Excellent and friendly
Cynthia - Miami, FL
Adrian was polite, friendly, informative, and extremely helpful.
Pinnacle heights - Miami, FL
Sergio - Miami, FL
Good service, great customer service
Still waiting for a call from Tech
Dorothy - Miami, FL
The service was good the appliance is now working. I placed a call because after the part was replaced the machine did not respond, I didn't know what was going on. I was not told it had to reset.
Nola - Miami, FL
The young gentleman you sent was fantastic, very professional and personable.
Samsung Ice dispenser problem
Roger - Miami, FL
This was fixed by Ocean appliance. From what I have seen this type of Ice dispenser is known to have issues. Just hope this fix will last.
Saavedra - Miami, FL
William - Miami, FL
Malina - Miami, FL
Horrible experience Said technician did not do anything at the first appointment ,did not show up for three hours at the second appointment and damaged refrigerator causing leaking and consequently shutting the water off in the whole apartment by building maintenance with no repairing the damage at The third appointment Obviously there won’t be a fourth appointment Customer service representative Leslie did not take seriously my complain after the second time the technician not showing up for the appointment , and gave me unheard of extremely rude attitude rejecting my asking to speak to a supervisor ,or my plead for a different technician
puntual and fast
Ghislaine - Miami, FL
Very good attention.
Olga - Miami, FL
Is a rude company, they won’t work with the customer’s hrs of availability. Plus in the first visit I paid cash $100.00 for diagnostic and future repair and I wasn’t given the full credit on my bill for those $100.00
Debla - Miami, FL
Michael - Miami, FL
Joseph the tech is fantastic
Belkis - Miami, FL
Punctual and knowledgeable.
The specialist really knew his work and did a great job.
Maday - Miami, FL
Specialist knew about his work and was very professional.
Dependable service and efficient
Lori - Miami, FL
The technician was knowledgable and experienced plus being a nice guy.
Steve - Miami, FL
Great Service and Nice Person
Elizabeth - Miami, FL
The employee very thorough and professional ,very quick and friendly, thank you
Great Technician l
Saulo - Miami, FL
Victor came promptly, courteous and very knowledgeable with the issue we had. I recommend Victor and ocean appliance
Yoandry - Miami, FL
Very professional, courteous and knowledgeable.
Ruben - Miami, FL
Francisco - Miami, FL
My technician Victor was awesome, very professional & knowledge. I definitely would recommend him and Ocean appliance to anyone In need of their services.
Eileen - Miami, FL
Repair person is terrific. I would give him 5 stars. However, it took about a month to get the parts. Since they were the same parts that were broken a month and a half before that (and that repair took a month or more to accomplish as well), I am quite frustrated.
Juan - Miami, FL
William - Miami, FL
Great customer service and help rectify my situation with within a timely manner
Maria - Miami, FL
The service was fast and punctual
Bronwyn - Miami, FL
Technician was great; He repaired my GE range quickly and efficiently :
Derek - Miami, FL
Josef was a really friendly and efficient technician. He arrived when he said he would and took inly a few minutes
Excellent and Professional Service
Yeniseis - Miami, FL
William Ramirez - Miami, FL
Adrian was very precise and honest technician. He provides great advice about product repair and/or replacement.
REFRIGERATOR GE GSS25GSHRCSS Replaced ice maker. Test ok; used 1 WR30X10093 (ICEMAKER ASM) from stock
WASHER GENERAL ELECTRIC GTW335ASNWW Replaced Pcb main . Part sent from manufacturer..test ok
WASHER GE WSM2700HBWWW INSTALLED PARTS UNIT IS NOW FUNCTIONING PROPER JOB COMPLETE.
WASHER-DRYER COM GENERAL ELECTRIC GUD27ESSM1WW UNIT HAS ONLY ONE LEG POWERING UP WASHER DRYER COMBO. NO 240 IN UNIT CAUSING ONLY WASHER TO WORK. TOLD CUSTOMER TO GET ELECTRICIAN TO CHECK WALL OUT. JOB COMPLETE
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA INSTALLED PARTS APPLIED SILICONE AND DID ICE MAKER SERVICE KIT JOB COMPLETE.; dspstn on spec-tagged invntry: 1 DA81-05595A SILICON
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Replaced parts and test unit ok.
WASHER-DRYER COM GENERAL ELECTRIC GUD24ESSM1WW UNIT IS UNLEVELED PER CUSTOMER HAS IT ON WOODEM PLANKS TOLD CUSTOMER TO GET IT LEVELED SO UNIT DOESNT KEEP GETTING DEFECTIVE. LOOK AT PICS.; ordrng 1 WH49X27326 (kit basket 24 hub nu) and 1 WH44X27239 (tub cover 24) and 2 WH16X27182 (rod assembly 24)s and 2 WH16X27181 (rod assembly 24)s
REFRIGERATOR GE PFE29PSDCSS "Called ge to document to see why unit keeps making sound even after we replaced the fan again customer said it was better than the last fan and didnt start for at least two 3 days the first fan lasted hrs, ge says Ref 10-20 service bulletin Part number wr49x32042 Case number 05242821 Customer will call ge to see if they can consetions part or discount for customer; saved tckt"
DRYER WHIRLPOOL WED4800BQ1 Belt broken replaced with new belt tested and unit is working n tumbling ; ordrng 1 341241 (Belt)
REFRIGERATOR SAMSUNG RF30KMEDBSR "Took out filter dryer and has oil called Samsung and documented and they want to proceed with repair tech I talk too didnt know too much for he told me the new inverter board o put in was bad that I shouldnt replaced compressor because the inverter board is defective even after I told him the compressor is grounded, I went ahead with my service repair and now unit is working! Compressor started up and is starting to cool"
REFRIGERATOR WHIRLPOOL WRT318FZDW02 "NEEDED JSUT FILTER DRYER, INSTALLED SEALED SYSTEM JOB AND FILTER DRIER UNIT IS NOW COOLING PROPER JOB COMPLETE."
REFRIGERATOR GE GFSS6KKYCSS Replaced parts. Test ok.
MICROWAVE OVEN GENERAL ELECTRIC JVM7195SK4SS 05363225 claim number. customer wants new microwave spoke to consumer relations and tech support on this matter provided me with claim number did not install any other parts job complete.
ICE MAKER GENERAL ELECTRIC n/a unit had clean light on maintenance was required. costumer make it but didnt reser light . also condenser was dirty i cleand it unit test perfect
REFRIGERATOR SUB-ZERO 700TCI 3 ice maker donst respod to test mode/ we need replace it / tenat ned aprove for landor before order it; ordrng 1 icemaker
MICROWAVE OVEN SAMSUNG ME21K7010DG/AA DOOR IS DEFECTIVE ON UNIT PLASTIC THAT HOLDS CATCH INSIDE THE DOOR ASSEMBLY BROKE AND ISNT ALLOWING CATCH TO GO IN CORRECTLY; ordrng 1 DE94-03611D (door)
WASHER SAMSUNG ELECTRON WM60M9900AV/A5 SOFTENER CAP HAD EXCESS SOFTNER AND WASNT ALLOWING ANYTHING TO DRAIN ONCE I REMOVED UNIT DRAIN PROPER AND NO LEAKAGE OF WATER HAPPENED AFTER 4 TESTS JOB COMPLETE.
REFRIGERATOR SAMSUNG RF263BEAESR/AA INSTALLED PARTS UNIT IS NOW FUNCTIOINNG PROPER JOB COMPLETE.
DISHWASHER - BUI GE GDT665SSN2SS DRAIN PUMP IS DEFECTIVE BLADES ARE NOT LETTING WATER DRAIN PROPER AS ITS NOT PROPELLING.; ordrng 1 WD19X25461 (DRAIN PUMP)
HOME COOKING ELE GENERAL ELECTRIC JB258RM2SS GAVE PARTS TO CUSTOMER JOB COMPLETE.
WASHER-DRYER COM GENERAL ELECTRIC GUD27ESSMWW SEEMS AS IF SOAP WAS BEING PUT ON BLEACH DISPENSER AND CAUSED SUSPENSION RODS TO RUST UP NEED NEW RODS SO UNIT CAN WORK PROPER; ordrng 2 WH16X27179 (rod assembly 27)s and 2 WH16X27180 (rod assembly 27)s
FREEZER LIEBHERR C1650 CALLED LIEBHERR EGTTING F4 WHICH INDICATES SENSORS FAILURE NEED SENSORS AGAIN; ordrng 1 6942118 (air zone) and 1 6942799 (evap sensor)
DRYER GE n/a Thermostat and limiter cutting off heater from staying activated to keep dryer hot need to contact Niann so she can pay and will be 205 labor; ordrng 1 WE04X10002 (Thermostat) and 1 WE04X10094 (Thermal limiter)
WASHER LG WT7600HWA customer has insurance with brandmsart and awaiting work order. THIS IS A 4 JOB COUNT IF APPROVED AND THESE PARTS NEED TO BE REPLACED; ordrng 1 AEN73131403 (CLUTCH) and 1 FAB317441301 (SCREW) and 1 AGZ72909711 (WASHPLATE)
REFRIGERATOR SAMSUNG RF24FSEDBSR/AA Units I e bucket is broken due to frozen over ice maker not making ice; ordrng 1 Icemakerkit (Ice maker kit) and 1 Icebucket (Ice bucket)
REFRIGERATOR SAMSUNG n/a Needs ice maker update; ordrng 1 DA81-05595A and 1 DA82-02697A (KIT) and 1 DA97-12540G and 1 DA97-14474C
REFRIGERATOR SAMSUNG RF22NPEDBSR/AA Installed ice maker kit unit is now running proper job complete.; dspstn on spec-tagged invntry: 1 DA97-19898A AUGER DRAIN ASSY
REFRIGERATOR BO BOSCH n/a Replaced ice maker. Test ok
DRYER - ELECTRIC GENERAL ELECTRIC n/a Had belt in truck stock installed so unit can tumble and heat again job complete
WASHER SAMSUNG n/a "Unit was not leveled and was giving UB error, floor had a slope and customer was running unit that way causing unbalance and not letting cycles proceed. Job complete"
REFRIGERATOR SAMSUNG RF23HCEDBSR/AA Customer not happy because freezer part not covered! I told him call Samsung me n my company did our best to try n help. Replaced ice maker parts tested and unit is working properly
HOME LAUNDRY ELE SAMSUNG ELECTRON DV42H5200EP/A3 Replaced switch tested and unit is heating and tumbling
DRYER - ELECTRIC GENERAL ELECTRIC GTD42EASJ2WW Replaced timer. Test ok
RANGE - ELECTRIC SAMSUNG NE63T8111SS/AA "UNIT IS RUNNING PROPER ELEMNTS ARE CYCLING PROPER, CUSTOMER IS JUST NOT CONTENT WITH HOW THE APPLIANCES WORK. JOB COMPLETE."
MICROWAVE OVEN GE n/a UNITS DOOR LOCK WAS STUCK ONCE ACTIVATED UNIT RAN PROPER AND NO MORE NOISE. JOB COMPLETE.
DOUBLE WALL OVEN KITCHEN AID KEBS208DSS11 Units bottom door not closing properly needs hinges replaced; ordrng 1 WP4455526 (Door hinge) and 1 WP4455525 (Door hinge)
DISHWASHER BOSCH SHV53T53UC/09 UNIT IS NOT INTAKING WATER 120V GOING TO VALVE BUT DOES NOT ACTIVATE SO UNIT CAN FILL AND PROCEED WITH CYCLE; ordrng 1 00628334 (water valve)
DISHWASHER SMEG PLA68XU "NEED PARTS HELP MAIN BOARD AND PLASTIC ACCESSORIES ARE DEFCTIVE BUTTON SNAPPED PLASTIC THAT HOLDS BOARD THUS NOT BEING ABLE TO TURN ON BOARD, TRIED TO MANUALLY TURN ON BOARD BUT IT DOESNT POWER UP; ordrng 1 parts help"
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA NEED ICE MAKER KIT AND ICE BIN FOR CUSTOMER. EXCESS ICE IN ICE BIN COMPARTMENT.; ordrng 1 parts help and 1 silicone
REFRIGERATOR SAMSUNG RF28HDEDBSR/AA NEED ICE MAKER KIT FOR UNIT EXCESS ICE IN ICE COMPARTMENT.; ordrng 1 ice maker kit
WASHER SAMSUNG WA48H7400AP/A2 Replaced parts and test unit ok.
REFRIGERATOR SAMSUNG RF24FSEDBSR/AA13 Replaced parts and test unit ok
ELECTRIC RANGE GENERAL ELECTRIC CHS985SEL1SS "OVEN CONTROL BOARD DEFECTIVE,STUCK RELAY NEED NEW BOARD.; ordrng 1 WB27X29496 (machine board with f)"
RESIDENTIAL REFR SAMSUNG RF28JBEDBS Needs IM update; ordrng 1 AUGERASSY and 1 ICEBIN and 1 ICEMAKERBIN
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Needs iM update; ordrng 1 AUGERASSY and 1 ICEBIN and 1 IMKIT