Found -21psi and I charged with freon and dye.

found bad lid lock; ordrng 1 wh01x31220 (lid lock bezel) and 1 wh08x32657 (lid lock)

"nothing wrong with the unit, that is the way it is designed"

Found unit working fine freezer cover was completely dry no ice found I dont see a reason to install heater and sensor it looks like its possible the customer left door open and caused the accumulation of ice told customer to give us a call back if problem persists

"I took the back panel off and the unit was quiet, when I put the panel back the unit start make noise, and everything is on place. Nothing can be done."